Frequently Asked Questions

Yes, our support team is always available to help you with any questions or technical concerns.

Absolutely. You can monitor your fleet from any internet-enabled device. Simply log in through our website’s client portal to access the system.

No. All software updates are completely free of cost. They are managed on our servers, so you don’t need to install or maintain anything yourself.

The unit is installed in a discreet location within the vehicle. It is tamper-resistant and will send an alert if anyone attempts to remove or interfere with it.

 

Yes, financing options are available. We can also include the cost of equipment in your monthly subscription if that works better for you.

 

No. Both the device and its antenna are hidden from plain sight.

 

The device collects GPS data and uses a cellular network to send updates to our servers every 30 seconds. This information is then processed to create detailed reports, which you can access anytime.

 

Yes, real-time tracking is included as part of the system.

 

Yes, our system supports both ELD and HOS compliance reporting.

 

If the vehicle is idling but not moving, no mileage is counted. The driver is marked as “Sleeper” or “Off Duty.” To comply with regulations, the driver must remain off duty for at least 10 consecutive hours before starting a new shift.

 

  • AOBRD (Automatic On-Board Recording Device) is an older type of logging system.

  • EOBR (Electronic On-Board Recorder) was an earlier version used for recording driving data.

  • ELD (Electronic Logging Device) is the current standard that automatically records driving time and helps ensure compliance with FMCSA rules.

Yes. The FMCSA issued the ELD Mandate on December 16, 2015. Motor carriers were required to comply by December 18, 2017. This mandate applies to interstate commercial drivers who are required to keep records of duty status (RODS) for tracking hours of service. Any AOBRDs installed before December 18, 2017, had to be updated to meet ELD technical standards no later than December 16, 2019.

 

No. Laptops, tablets, or smartphones are not considered AOBRDs, EOBRs, or ELDs unless they are integrated with the vehicle’s engine to automatically record speed and movement. While such devices may be used to maintain logs, drivers must be able to produce a compliant printed log whenever requested by an inspector.

 

Drivers using an ELD must be able to electronically transfer their last 7 days of records, plus the current day, to an inspector. This can be done either telematically (via a web portal or email) or locally (via USB 2.0 or Bluetooth).

Drivers using an AOBRD, on the other hand, only need to display their logs directly on the device during the inspection. If the inspector requests a paper copy, the driver or carrier must provide it as soon as possible, and no later than 48 hours after the request.

Additionally, drivers are required to provide any supporting documents in their possession if requested by the inspector.